Updated May 25, 2018
We value your privacy and appreciate that you trust us to protect that information. This Privacy and Policy explains what information we collect from you, why we collect it, and how we protect it. It also summarises your rights and tells you how you can exercise those rights, including by contacting us directly.
However, this policy does not apply to information about you collected by third party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.
Who we are
If you have general question about the website or would like to update your marketing preference or make changes to your information, please go to the Contact Us page on this website.
What information do we collect?
Information collected automatically:
- your IP address
- the internet browser and device you use
- data passed through applications you may download via our website
- the date and time you visit, and how you use our website and access its content
- if you place any orders, your purchase and payment history
We use this information for a variety of purposes described below.
Information you provide when you create an account or make a purchase:
- contact details (such as e-mail address, physical address, telephone numbers)
Information you provide if you write a review or contact us.
You have the option not to provide personal information. However, doing so may prevent you from using some of our website features or placing orders for our products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).
Children under the age of 16 are prohibited from creating an account or otherwise providing their personal information.
Why do we collect this information?
We use the information that we collect about you for the following purposes:
- fulfill your order and provide related customer service;
- maintain, improve, and administer our website,
- inform you about products and services that might be of interest to you,
- provide co-branded offers with our partners,
- improve or personalize your online experience, our services, and our communications with you,
- identify and prevent fraud,
- enhance the security of our network and information systems,
- better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.
Who has access to your information?
We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential
We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with:
- Fulfilling or delivering your order
- Storing and securing data
- Processing payments
- Marketing, analytics, and fraud detection activities; or
- Customer service
We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, or to protect our rights or property or those of others.
How long do we keep your information?
We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so.
What rights do you have to access and control the use of your information?
You have the right to
- access your personal information
- unsubscribe from marketing or withdraw any specific consents you gave us
- request a copy of the personal information that is being processed by us
- have errors in your personal information corrected
- have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law
- lodge a complaint with your local data protection authority
How you can exercise these rights?
You can contact Customer Care to exercise any of the rights listed above by going to the Contact Us page on this website.
You may also exercise some of those rights on your own by going to My Account, selecting “Account Update”, and updating your personal information and preferences.
Even if you choose to be placed on the Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail lists, we may still communicate with you using any of these methods regarding your membership, orders, your account or other administrative purposes.
How do we protect your information?
We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use a third party payment processing using Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish a MemberZone account you choose a password to help protect your account information. You should select a strong password and keep it safe.
What are Cookies and why do we use them on our website?
To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (“device”) will need to accept cookies.
If you don’t accept cookies, some functions on our website will not work. However, if you’d prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.
What kinds of cookies do we use on our website?
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don’t collect information that identifies a visitor and are only used to improve how the website works.
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to your portfolio of products you have designed or order through us. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.
Third Party Cookies
When you use our website, you may notice content provided by a company other than us. Also, if you ‘share’ our content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks.
We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.
How can you manage which cookies are placed on your device?
Cookies allow you to take advantage of some of our website’s essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.
If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu .